These Terms and Conditions (“Terms”) govern your access to and use of the website at tensorbotics.com and related services offered by Tensorbotics (operated as a sole proprietorship by Abin Alex Pothen in Ontario, Canada) (“we,” “us,” or “our”). By creating an account, registering as an instructor, enrolling a student, or otherwise using our website and services, you agree to these Terms.

If you do not agree, do not use our services.

1. Who these Terms apply to

These Terms apply to:

• Visitors and account holders using our website or materials we provide online.
• Parents and legal guardians (“you” where enrollment is involved) who create accounts, provide payment information, or enroll a minor. You represent that you have the authority to act for any student you enroll.
• Students, to the extent they use our services under a parent- or guardian-controlled arrangement.
• Instructors who register for instructor accounts or deliver services on our behalf through our platform and processes.

Some sections below apply only to certain roles; where noted, that section applies only to that group.

2. Our services

We provide online coding and related educational offerings designed for balanced learning: typically about thirty (30) minutes per week of live, mentor-led sessions (for example via video conferencing) together with self-paced projects and practice on our website (“about one to two (1–2) hours per week” in total for many learners, as described on our Family Hub). We also provide lesson Q&A and guidance during the week through our platform, as described on the site.

Published materials such as the Family Hub describe how we think about privacy, screen balance, and community safety; those pages explain our intent and may be updated from time to time. If this Terms document and another non-legal page conflict on a general description, these Terms control for contract purposes; personal information practices described in our Privacy Policy control for privacy-law questions.

Our curriculum may be updated over time using a mix of human judgment and tools, including artificial intelligence (“AI”), guided in part by instructor and parent or guardian feedback—as further described in §10.

Features, schedules, and program intensity may change. We may use third-party services (for example learning management, payment processing, AI providers, or video conferencing); your use of those services may also be subject to the third party’s terms and privacy notices.

3. Accounts

Students: We expect each student to be registered and to participate under a nickname (chosen as part of enrollment, typically by a parent or guardian). The website uses that nickname across learning and community features, consistent with our Family Hub approach. The nickname should not be used to impersonate another person. You may still need to provide accurate legal names and other information where required for enrollment, billing, safety, or law; those details are kept separately from the public website (for example in private records we maintain off the platform), not as the student’s everyday identity on the site.

Instructors: Instructor registration may use either the instructor’s real (legal) name or a professional nickname—at the instructor’s choice—as long as the display identity is professional, not misleading, and does not impersonate another person or organization. We may ask you to change a name that causes confusion, misrepresentation, or safety concerns.

All users: You agree to provide accurate, current information wherever the services or the law require it; to keep login credentials confidential; and to follow any password guidance we publish (for example on our Family Hub). You are responsible for activity under your account except where our systems are compromised through no fault of yours.

We may suspend or terminate accounts that violate these Terms, create risk, or for operational reasons, subject to any payment or refund commitments we have explicitly stated at purchase.

4. Enrollment, fees, and payment

Parents and guardians: Active program names, prices, and billing details are shown in Canadian dollars on our programs page, checkout, or other purchase flows at the time you buy, unless we agree otherwise in writing. Enrollment in paid offerings, fees, currency, and taxes are as shown at checkout or on the applicable product page at the time of purchase. You authorize us and our payment processors to charge your chosen payment method for amounts due.

Sensitive payment information is handled by secure payment processors rather than being stored on our own servers as a primary card vault—processing is subject to the processor’s terms and standards.

Refunds, cancellations, and credits

Checkout and offers. If checkout, a product page, or a separate signed offer states different refund, cancellation, or credit rules (for example a promotion), those stated terms apply to that purchase.

Mandatory rights. Nothing in these Terms limits non-waivable refund, withdrawal, cooling-off, or cancellation rights under applicable consumer protection law.

Cancellation (subscriptions). You may cancel renewal using the method shown at checkout or by emailing us at the address in §17. Cancellation stops future charges; unless we say otherwise at purchase, access ordinarily continues through the end of the current prepaid period.

Refunds (our standard practice). Subject to mandatory law and any checkout-specific terms above:

• First paid enrollment: If you request a refund within fourteen (14) calendar days of the purchase date shown on your receipt (or the date we confirm enrollment, if only that is shown) and your child has not attended any live mentor session booked through us under that enrollment, we will refund that first payment in full.
• After that: Fees are otherwise non-refundable, because programs reserve mentor time and platform capacity—except where law requires a refund or we authorize a credit or exception in writing.
• Renewals: Charges for a renewal period are generally non-refundable once that period has begun; cancel before the renewal date to avoid the next charge.

Billing errors. If you believe you were charged in error, contact us promptly; we will investigate and correct consistent with law.

If a short summary on another non-legal page (for example the Family Hub) differs from this §4 on a binding point, this §4 controls for contract purposes.

Promotions, free periods, and discounts

Written offer controls. Time-limited discounts, free months or trial periods, account credits, or coupon codes are governed by the specific terms shown at checkout, on the programs page, in the offer email, or on the coupon—together with these Terms. If anything is unclear, contact us before you complete purchase.

Free months. A stated free period means we do not charge the regular subscription fee for that interval as the offer describes (for example while a promotional code is active or during a labeled trial month). Unless the offer says otherwise, you may still cancel renewal under §4 so that no paid renewal begins when the free period ends.

Refunds and the fourteen-day rule. If your enrollment includes a free or discounted first period, the fourteen (14) day refund described above applies to the first payment actually charged and shown on your receipt for that enrollment, unless the offer explicitly states different refund rules.

Limits. Offers may be restricted (for example new customers only, one redemption per person or household, non-stackable). We may decline or revoke promotional enrollments that break stated limits or appear abusive.

5. Acceptable use; community and student well-being (all users)

You agree not to:

• Use the services in violation of law or in a way that harms minors, other users, or our staff and instructors.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Scrape, harvest, or misuse personal information you encounter through the services.
• Interfere with or disrupt the services or other users’ experience.
• Misrepresent your identity or affiliation.

Community spaces: Where we offer forums, chat, Q&A, or similar features, you agree to follow posted community rules. We aim for verified, account-based participation. Students use the nickname on their account in those spaces—not their legal full name as everyday public identity—so minors are less exposed. Instructors appear under the name or nickname they chose for their instructor account (see §3). Moderation may remove harmful content or restrict accounts that endanger others.

Screen balance and safety: We publish guidance encouraging healthy habits (sleep, breaks, offline interests). If you believe a child shows signs of unhealthy dependency on technology in connection with our programs, contact us promptly at the email below. Nothing in these Terms guarantees a clinical outcome; where appropriate we may pause enrollment or adjust participation to prioritize well-being, consistent with our published approach.

We may investigate and cooperate with authorities regarding violations.

6. Instructor obligations

If you register or act as an instructor, you additionally agree to:

• Deliver instruction professionally and in line with our reasonable directions and published expectations for families (including balance between live and self-paced work).
• Treat students and families with respect; avoid harassment, discrimination, and inappropriate conduct.
• Uphold community and safety norms we publish for families (for example student nickname use in public areas, verified participation where we require it, and cooperation with moderation), and present yourself using the instructor name or nickname you chose in §3.
• Use curriculum, materials, and platforms we provide or approve only for authorized delivery and not for building a competing offering using our proprietary content.
• Follow our reasonable communication and escalation practices for academic, technical, or safety issues.

Instructors may be subject to separate written agreements (for example compensation or confidentiality); if there is a conflict between those agreements and these Terms for instructor-specific matters, the signed agreement governs that topic.

7. Intellectual property

Our content—including curriculum, branding, logos, website design, recordings we create as part of our service offerings, and other materials we provide—is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use materials for your personal learning (students and families) or for assigned instructional delivery (instructors), as applicable.

You may not copy, sell, publicly redistribute, or create derivative works from our proprietary materials except as allowed by law or with our prior written consent.

Your submissions: Where you submit assignments, projects, or similar work through our platform, you grant us a license reasonably needed to operate the services (for example hosting, displaying to you and authorized instructors, and providing feedback).

8. Privacy

Privacy first: We describe operational practices—such as student nicknames in community areas, guardian involvement in accounts, processor-based payments, and how we handle information when we improve curriculum or support instructor workflows (including with AI)—on our site (including the Family Hub) and in §10. Our legal collection, use, and disclosure of personal information is described in our Privacy Policy at https://tensorbotics.com/privacy-policy/. By using the services, you acknowledge that policy. If the Family Hub and the Privacy Policy differ on a legal point, the Privacy Policy governs privacy law questions; these Terms govern contractual obligations between you and us.

9. Recordings and third-party tools

Live sessions or platform features may involve recording, screen sharing, or third-party tools. We will describe material recording and safety practices in our published notices (for example on the site or at session start). You agree to follow those notices and any reasonable instructions we provide.

10. AI-assisted curriculum improvement and third-party safety monitoring

Adaptive curriculum: We may use AI and similar technologies to help analyze, organize, draft, or prioritize changes to our curriculum, lesson materials, and teaching guidance so that programs stay responsive to how students learn. That work may draw on feedback from instructors and parents or guardians (for example surveys, email, meeting notes, or comments you send us or enter in our systems), together with usage patterns on our platform (such as which activities are completed or where learners get stuck), as described in our Privacy Policy and subject to reasonable safeguards against exposing students beyond what delivering the services requires.

By providing voluntary feedback about courses, lessons, pacing, or classroom experience, you agree we may use it—including by processing it with third-party AI services we engage—to improve our offerings. Unless we agree otherwise in writing, you grant us a non-exclusive right to use that feedback for product and curriculum improvement without owing you compensation. Feedback you mark confidentially will be handled as our Privacy Policy and any separate NDA describe.

Limitation: AI-assisted changes aim to support learning; they do not guarantee any particular outcome for any student, and human review may be applied only to the extent we choose operationally.

Instructor assistance on submissions: We may use AI tools to assist instructors when reviewing student submissions (for example prioritizing work, summarizing attempts, or drafting feedback suggestions) so mentors can respond faster and devote more time to live teaching and student engagement. Instructors remain responsible for instructional judgment; AI assistance supports their work and does not replace human oversight of your child’s progress where it matters.

Video conferencing and automated safety monitoring: Live sessions typically use third-party video conferencing platforms. Those providers may run automated or AI-assisted safety monitoring (for example scanning for policy violations, abuse signals, or other risk indicators in audio, video, chat, or related session data). That processing is governed by the provider’s terms, privacy notices, product settings, and applicable law—not by Tensorbotics’ wording alone. By joining a live session, you acknowledge that such features may be in use when the provider offers them to improve safety for participants (including students).

11. Disclaimers

Educational outcomes depend on many factors. We do not guarantee specific grades, test scores, or career results.

The services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not legally permitted.

12. Limitation of liability

To the fullest extent permitted by Ontario law and applicable Canadian law, our total liability arising from these Terms or the services is limited to the amount you paid us for the services giving rise to the claim in the twelve (12) months before the claim, or one hundred Canadian dollars (CAD $100), whichever is greater.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, except where such limitations are not allowed by law.

Nothing in these Terms limits liability that cannot legally be limited (for example certain claims for gross negligence or willful misconduct where the law does not permit a cap).

13. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Tensorbotics and its operator from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the services, violation of these Terms, or violation of others’ rights, except to the extent caused by our willful misconduct.

14. Changes

We may update these Terms by posting a new version on our website and updating the “Last updated” date. Continued use after the effective date of material changes constitutes acceptance unless applicable law requires additional steps. If you do not agree, stop using the services.

15. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

You agree to bring disputes related to these Terms or the services in the courts of Ontario, unless mandatory consumer-protection rules in your jurisdiction give you a non-waivable right to sue elsewhere.

16. General

If a provision is invalid, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms constitute the entire agreement between you and us regarding the subject matter here for website use and general enrollment, except for any separate signed agreements (for example with instructors) that explicitly supplement these Terms.

17. Contact

Email: info@tensorbotics.com