Last updated: May 18, 2026

Tensorbotics (operated as a sole proprietorship by Abin Alex Pothen in Ontario, Canada) (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit tensorbotics.com, create an account, enroll a student, participate as an instructor, or otherwise use our online coding and educational services (the “services”).

This policy is written for parents and legal guardians, students, instructors, and other visitors. Where a student is a minor, we expect enrollment and key decisions to be made by a parent or guardian who has authority to act for that child.

If you do not agree with this policy, do not use the services.

1. Other documents and how they fit together

Document	Role
Terms and Conditions	Your contract with us (accounts, fees, acceptable use, liability).
This Privacy Policy	How we handle personal information under Canadian privacy law (including PIPEDA, as applicable).

We may publish other pages on our website (for example program overviews or parent resources). Those pages are not part of this Privacy Policy unless we say otherwise in writing. If this Privacy Policy and the Terms differ on a contract point, the Terms control for that contract question. For privacy-law questions, this Privacy Policy controls.

2. Who is responsible and how to reach us

Organization: Tensorbotics (sole proprietorship by Abin Alex Pothen in Ontario, Canada)

Privacy contact: info@tensorbotics.com

Use this address for privacy questions, access or correction requests, and concerns about a child’s account or well-being in connection with our programs.

3. Our privacy principles (in brief)

We operate according to the following practices:

• Nicknames on the product surface: Students participate under a nickname you choose at enrollment—not their legal full name as everyday public identity on the site. If you leave the nickname blank, we assign a neutral one (for example Builder-3847).
• Parent involvement: A parent or guardian enrolls minors, provides billing and contact information, and can use a parent-controlled email for the student account so you stay in the loop.
• Payments through processors: Card and payment details are handled by trusted payment processors (for example Stripe), not stored on our servers as a primary card vault.
• Small, moderated community: Forums and chat are intended for enrolled students and mentors; we moderate for harmful content and remove unauthorized or abusive accounts.
• Limited use for improvement: We may use feedback and platform usage patterns—sometimes with AI tools—to improve curriculum and help mentors work efficiently, with safeguards described below.

4. Personal information we collect

We collect only what we reasonably need to run the services, comply with law, and keep participants safe. Categories include:

4.1 Information you provide directly

• Account and enrollment: Names, email addresses, passwords (stored in protected form), student nickname, grade or program selection, and messages you send us (email, contact forms, lesson Q&A, surveys, or feedback).
• Parent or guardian details: Contact information, billing relationship, and communications about scheduling, billing, or your child’s progress.  We often maintain this information in private operational records outside this learning platform (for example, internal enrollment notes)—not as part of your child’s everyday identity on the site.
• Student work: Assignments, project submissions, quiz responses, and similar content submitted through our learning platform.
• Instructor details: Legal or professional name, nickname (if chosen), contact information, credentials or background you provide, and communications related to teaching.
• Payment-related information: We receive limited payment metadata from our processor (for example confirmation that a charge succeeded, last four digits of a card, or subscription status)—not full card numbers on our own systems.

4.2 Information collected automatically

• Technical and usage data: IP address, browser type, device information, pages viewed, course progress indicators (for example lessons completed or where a learner gets stuck), log files, and cookies or similar technologies used to keep you signed in and operate the site.
• Communications metadata: Dates and times of logins, support requests, or messages sent through our platform.

4.3 Information from live sessions and third-party tools

• Video conferencing: When you join a live mentor session (for example via Zoom or another provider we use), that provider processes audio, video, chat, and related session data under its own terms and privacy notices.
• Safety monitoring: Video providers may run automated or AI-assisted safety monitoring (for example scanning for policy violations or abuse signals). That processing is governed by the provider, not by Tensorbotics alone—see §9.
• Recordings: If we record a session or portion of a session, we will describe that in a notice on the site or at session start. Do not join if you do not agree to the notice in effect for that session.

4.4 Legal name vs nickname

• On the website and in community areas (forums, chat, Q&A visible to other enrolled users), students use their nickname.
• If you do not choose a nickname at enrollment, we assign one in a standard format (for example Builder-3847) that does not use your child’s legal name on the product surface.
• Legal names and other identifying details may still be collected where needed for enrollment, billing, safety, tax, or law, and are kept separately from the student’s everyday public identity on the platform—for example in private records or systems we maintain for operations.

5. How we use personal information

We use personal information to:

• Provide the services: Create accounts, deliver courses, host materials, run live sessions, answer lesson Q&A, process enrollments, and communicate with families and instructors.
• Operate billing: Charge fees, manage subscriptions, handle refunds consistent with our Terms and checkout terms.
• Keep users safe: Moderate community spaces, investigate abuse, respond to well-being concerns (including pausing enrollment when appropriate), and cooperate with authorities when required by law.
• Improve our programs: Analyze feedback and usage patterns to refine curriculum, pacing, and teaching guidance—including with AI-assisted tools as described in §8.
• Support instructors: Help mentors review submissions (for example prioritization or draft feedback suggestions) so they can focus on live teaching and student engagement.
• Comply with law: Meet legal, regulatory, accounting, or insurance obligations, and enforce our Terms & Conditions.
• With your direction or consent: For other purposes we describe clearly when we ask for your consent.

We do not sell personal information. We do not use student data for third-party advertising profiles.

6. Legal basis (why we are allowed to use your information)

Under Canadian privacy law (including PIPEDA, where it applies), we rely on one or more of the following, depending on the situation:

• Your consent (for example when you enroll, create an account, or voluntarily provide feedback).
• Performance of a contract (providing the program you purchased).
• Legitimate purposes that are reasonable in context (for example securing our platform, moderate community safety, or improving curriculum), where not overridden by your rights.
• Legal requirements (for example responding to a valid legal request).

For minors, we expect a parent or guardian to provide consent and account oversight for enrollment and billing.

7. How we share personal information

We share personal information only as needed:

Recipient	Why
Service providers	Hosting, learning management (WordPress / Tutor LMS), payment processing (Stripe), video conferencing (e.g. Zoom), email delivery, analytics, and AI providers that help us operate or improve the services—under contracts or terms that require them to protect information and use it only for our instructions.
Instructors and staff	Delivering instruction, support, and moderation—on a need-to-know basis.
Other enrolled users	Nickname and content your child chooses to post in community or Q&A areas visible to other students and mentors—not legal identity as default public display.
Authorities	When required by law or to protect safety, rights, or property.
Business transitions	If we merge, sell assets, or reorganize, subject to confidentiality and notice where required by law.

Each provider may process data in Canada, the United States, or other countries. Their handling is also governed by their privacy policies. We choose reputable providers and configure them reasonably, but we do not control every aspect of their operations.

8. AI and automated processing

We use artificial intelligence (“AI”) and similar technologies in limited ways:

8.1 Curriculum and product improvement

We may process parent or guardian feedback, instructor feedback, surveys, email or meeting notes, and usage patterns on our platform (such as which activities are completed or where learners struggle) to analyze, organize, draft, or prioritize changes to curriculum and teaching materials.

• We apply reasonable safeguards to avoid exposing students beyond what delivering or improving the services requires.
• Feedback you mark confidential is handled consistently with this policy and any separate agreement we have with you.
• Unless we agree otherwise in writing, voluntary feedback may be used for product improvement without compensation to you.

8.2 Instructor assistance on student work

We may use AI to assist instructors when reviewing submissions (for example summarizing attempts or suggesting feedback). Instructors remain responsible for instructional judgment; AI supports their work and does not replace human oversight where it matters.

8.3 Video provider safety features

Live session providers may run automated safety monitoring on session data. That processing is controlled by the provider—see §4.3 and their notices.

We do not guarantee particular learning outcomes from AI-assisted changes. Human review is applied only to the extent we choose operationally.

9. Community features, moderation, and children’s exposure

Where we offer forums, chat, Q&A, or similar features:

• Participation is intended for verified, account-based users (enrolled students and mentors).
• Students appear under their nickname, not legal full name as everyday public identity.
• We moderate for harmful content and may remove content or restrict or delete accounts that violate our Terms or community rules.
• Spam or unauthorized accounts may be deleted.

Please remind your child not to share passwords, home addresses, phone numbers, or other sensitive personal details in public areas of the platform.

10. Cookies and similar technologies

We use cookies and similar technologies to:

• Keep you signed in;
• Remember preferences;
• Understand how the site is used; and
• Operate and secure the services.

You can control cookies through your browser settings. Disabling some cookies may limit certain features (for example staying logged in).

11. Security

We use reasonable administrative, technical, and organizational measures to protect personal information—for example access controls, reputable hosting and payment partners, and encouraging strong, unique passwords that are not reused on school or game accounts.

No method of transmission or storage is completely secure. You are responsible for keeping login credentials confidential and notifying us if you suspect unauthorized access to an account.

12. Retention

We keep personal information only as long as needed for the purposes above, including:

• Active enrollment and a reasonable period afterward for support, billing, and disputes;
• Legal, tax, or accounting requirements; and
• Backup and security logs for limited periods.

When information is no longer required, we delete, anonymize, or securely dispose of it, subject to legal holds or technical limits on backups.

13. Your rights and choices

Depending on applicable law (including PIPEDA in Canada), you may have the right to:

• Access personal information we hold about you or your child;
• Ask for correction of inaccurate information;
• Withdraw consent where processing is based on consent (understanding that we may not be able to continue some services);
• Challenge compliance with privacy law; and
• Complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you are not satisfied with our response.

Parents and guardians may exercise these rights on behalf of a minor enrolled by them. We may need to verify identity before responding.

To make a request, email info@tensorbotics.com. We will respond within a reasonable time and as required by law.

14. Well-being and screen balance

We encourage healthy technology habits (sleep, breaks, offline interests). If you believe a child shows signs of unhealthy dependency in connection with our programs, contact us promptly. We may pause enrollment or adjust participation to prioritize well-being, consistent with our published approach. This does not create a clinical duty or guaranteed outcome.

15. Links to other sites

Our site may link to third-party websites (for example Scratch projects, payment pages, or video tools). This policy does not apply to those sites. Review their privacy policies before providing information there.

16. Changes to this policy

We may update this Privacy Policy by posting a new version on tensorbotics.com and updating the “Last updated” date below. Material changes will be highlighted where practical (for example a notice on the site or email to account holders). Continued use after the effective date means you accept the updated policy, unless law requires additional steps.

17. Contact

Email: info@tensorbotics.com