Privacy Policy
How tensorbotics.com handles personal information.
Last updated: August 27, 2026
Tensorbotics (operated as a sole proprietorship by Abin Alex Pothen in Ontario, Canada) (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit tensorbotics.com, create an account, enroll a learner, or otherwise use our online coding and educational services (the “services”).
This policy is written for parents and legal guardians, learners, and other visitors. Where a learner is a minor, we expect enrollment and key decisions to be made by a parent or guardian who has authority to act for that child.
If you do not agree with this policy, do not use the services.
1. Other documents and how they fit together
| Document | Role |
|---|---|
| Terms and Conditions | Your contract with us (accounts, fees, acceptable use, liability). |
| This Privacy Policy | How we handle personal information under Canadian privacy law (including PIPEDA, as applicable). |
We may publish other pages on our website (for example program overviews or parent resources). Those pages are not part of this Privacy Policy unless we say otherwise in writing. If this Privacy Policy and the Terms differ on a contract point, the Terms control for that contract question. For privacy-law questions, this Privacy Policy controls.
2. Who is responsible and how to reach us
Organization: Tensorbotics (sole proprietorship by Abin Alex Pothen in Ontario, Canada)
Privacy contact: info@tensorbotics.com
Use this address for privacy questions, access or correction requests, and concerns about a child’s account in connection with our programs.
3. Personal information we collect
We collect personal information to run the services, comply with law, and protect participants. Categories include:
3.1 Information you provide directly
- Account and enrollment: Names, email addresses, passwords (stored in protected form), learner nickname, grade or program selection, and messages you send us (email, contact forms, lesson Q&A, surveys, or feedback).
- Parent or guardian details: Contact information, billing relationship, and communications about scheduling, billing, or your child’s progress. Parent and billing details are used for enrollment and operations and are not displayed as the learner’s everyday identity on the learning surface.
- Learner work: Assignments, project submissions, quiz responses, and similar content submitted through our learning platform.
- Payment-related information: We receive limited payment metadata from our processor (for example confirmation that a charge succeeded, last four digits of a card, or subscription status)—not full card numbers on our own systems.
3.2 Information collected automatically
- Technical and usage data: IP address, browser type, device information, pages viewed, course progress indicators (for example lessons completed or where a learner gets stuck), log files, and cookies or similar technologies used to keep you signed in and operate the site.
- Communications metadata: Dates and times of logins, support requests, or messages sent through our platform.
3.3 Information from live sessions and third-party tools
- Video conferencing: When you join a live mentor session (for example via Zoom or another provider we use), that provider processes audio, video, in-session chat, and related session data under its own terms and privacy notices.
- Safety monitoring: Video providers may run automated or AI-assisted safety monitoring (for example scanning for policy violations or abuse signals). That processing is governed by the provider, not by Tensorbotics alone—see §7.3.
- Recordings: If we record a session or portion of a session, recording practices for that session are described in a notice on the site or at session start. Do not join if you do not agree to the notice in effect for that session.
3.4 Legal name vs nickname
- On the website (including lesson Q&A visible to mentors), learners use their nickname.
- If you do not choose a nickname at enrollment, we assign one in a standard format (for example
Builder-3847) that does not use your child’s legal name on the product surface. - Legal names and other identifying details may still be collected where needed for enrollment, billing, safety, tax, or law. They are not displayed as the learner’s everyday public identity on the learning surface.
4. How we use personal information
We use personal information to:
- Provide the services: Create accounts, deliver courses, host materials, run live sessions, answer lesson Q&A, process enrollments, and communicate with families.
- Operate billing: Charge fees, manage subscriptions, handle refunds consistent with our Terms and checkout terms.
- Keep users safe: Moderate lesson Q&A, investigate abuse, and cooperate with authorities when required by law.
- Improve our programs: Analyze feedback, Q&A themes, and usage patterns to refine curriculum, pacing, and teaching guidance—including with AI-assisted tools as described in §7.
- Support mentors: Help mentors review submissions (for example prioritization or draft feedback suggestions) so they can focus on live teaching and learner questions.
- Comply with law: Meet legal, regulatory, accounting, or insurance obligations, and enforce our Terms & Conditions.
- With your direction or consent: For other purposes we describe clearly when we ask for your consent.
We do not sell personal information. We do not use learner data for third-party advertising profiles.
5. Why we collect and use personal information
Under Canadian privacy law (including PIPEDA, where it applies), we collect, use, and disclose personal information for the purposes identified in this policy, with consent where required, or as otherwise permitted or required by law—for example to provide the program you purchased, secure our platform, improve our offerings, or respond to a valid legal request.
For minors, we expect a parent or guardian to provide consent and account oversight for enrollment and billing.
6. How we share personal information
We share personal information only as needed:
| Recipient | Why |
|---|---|
| Service providers | Hosting, learning platform (WordPress), payment processing (Stripe), video conferencing (e.g. Zoom), email delivery, and AI providers that help us operate or improve the services. Each provider processes information under its own terms and privacy notices; where we have a contract with a provider, we require appropriate safeguards for the services they perform for us. |
| Mentors and staff | Delivering instruction, support, and Q&A moderation—on a need-to-know basis. |
| Authorities | When required by law or to protect safety, rights, or property. |
| Business transitions | If we merge, sell assets, or reorganize, subject to confidentiality and notice where required by law. |
Each provider may process data in Canada, the United States, or other countries. Their handling is also governed by their privacy policies. We choose reputable providers and configure them reasonably, but we do not control every aspect of their operations.
7. AI and automated processing
We use artificial intelligence (“AI”) and similar technologies in limited ways:
7.1 Curriculum and product improvement
We may process parent or guardian feedback, mentor notes, surveys, email or meeting notes you send us, moderated lesson Q&A themes, and usage patterns on our platform (such as which activities are completed or where learners struggle) to analyze, organize, draft, or prioritize changes to curriculum and teaching materials (content adaptation) and to pacing or session planning (schedule adaptation).
- We aim to limit learner identifiers in that work to what delivering or improving the services requires.
- Feedback you mark confidential is handled consistently with this policy and any separate agreement we have with you.
- Unless we agree otherwise in writing, voluntary feedback may be used for product improvement without compensation to you.
7.2 Mentor assistance on learner work
We may use AI to assist mentors when reviewing submissions (for example summarizing attempts or suggesting feedback). Mentors may use those suggestions when exercising instructional judgment; AI supports their work and does not guarantee any particular review process for every submission.
When learner work is processed with AI tools, we aim to minimize identifiers (for example using nicknames rather than legal names in prompts where practical), and we use non-training or similar settings when a provider offers them. Providers process that information under their terms and, where we have a contract, under safeguards appropriate to the services they perform for us.
7.3 Video provider safety features
Live session providers may run automated safety monitoring on session data. That processing is controlled by the provider—see §3.3 and their notices.
We do not guarantee particular learning outcomes from AI-assisted changes. Human review is applied only to the extent we choose operationally.
8. Lesson Q&A (no learner forums or open chat)
Our learning platform includes moderated lesson Q&A so learners can ask mentors questions about coursework:
- Participation is intended for verified, account-based enrolled learners and mentors.
- Learners appear under their nickname, not legal full name.
- Q&A is moderated. We may remove content or restrict accounts that violate our Terms.
- We do not provide learner-to-learner forums or open chat products.
Please remind your child not to share passwords, home addresses, phone numbers, or other sensitive personal details in Q&A or during live sessions.
9. Cookies and similar technologies
We use cookies and similar technologies to:
- Keep you signed in;
- Remember preferences;
- Operate and secure the services.
You can control cookies through your browser settings. Disabling some cookies may limit certain features (for example staying logged in). If we later add third-party analytics, we will update this policy and name those providers.
10. Security
We use reasonable administrative, technical, and organizational measures to protect personal information—for example access controls and reputable hosting and payment partners.
No method of transmission or storage is completely secure. You are responsible for keeping login credentials confidential and notifying us if you suspect unauthorized access to an account.
11. Retention
We keep personal information only as long as needed for the purposes above, including:
- Active enrollment and a reasonable period afterward for support, billing, and disputes;
- Legal, tax, or accounting requirements; and
- Backup and security logs for limited periods.
When information is no longer required, we delete, anonymize, or securely dispose of it, subject to legal holds or technical limits on backups.
12. Your rights and choices
Depending on applicable law (including PIPEDA in Canada), you may have the right to:
- Access personal information we hold about you or your child;
- Ask for correction of inaccurate information;
- Withdraw consent where processing is based on consent (understanding that we may not be able to continue some services);
- Challenge compliance with privacy law; and
- Complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) if you are not satisfied with our response.
Parents and guardians may exercise these rights on behalf of a minor enrolled by them. We may need to verify identity before responding.
To make a request, email info@tensorbotics.com. We will respond within a reasonable time and as required by law.
13. Links to other sites
Our site may link to third-party websites (for example Scratch projects, payment pages, or video tools). This policy does not apply to those sites. Review their privacy policies before providing information there.
14. Changes to this policy
We may update this Privacy Policy by posting a new version on tensorbotics.com and updating the “Last updated” date. Material changes will be highlighted where practical (for example a notice on the site or email to account holders). Continued use after the effective date means you accept the updated policy, unless law requires additional steps.
15. Contact
Email: info@tensorbotics.com
Website: tensorbotics.com